Shipping & Delivery Policy
Last updated: August 2026
Carrier Responsibility
Once your order has been packaged and dropped off with the United States Postal Service (USPS), ownership and responsibility for the shipment transfers to the carrier.
Our Limited Liability
While we carefully package every order and provide tracking information, we are not responsible for packages that are delayed, lost, stolen, damaged, or misdelivered after they have been accepted by USPS.
Filing a Claim
If you experience any shipping issues after your package has been accepted by USPS, including lost, missing, damaged, or delayed deliveries, you must file a claim or dispute directly with USPS. We will gladly provide any available shipping information or documentation needed to assist with your claim.
USPS Claim Help
Follow this checklist before you file a USPS claim. If you need order documentation, reach out to our team and we will send everything available to support your case.
- 1Confirm your tracking number on the official USPS tracking page.
- 2Wait the recommended delivery window (domestic packages may take up to 14 days).
- 3Take photos of any damaged packaging or garments before discarding anything.
- 4File a Missing Mail Search or domestic claim at USPS.com using your tracking number.
- 5Contact Ghost Mode support if you need an invoice, shipping receipt, or package details.
Typical response time: 24–48 business hours. Include your order number and tracking number in your message.
Address Accuracy
Please ensure that your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
USPS Claim FAQ
Shipping Support Request
Send us your order number and claim details and we will reply with the invoice, shipping receipt, and tracking history USPS asks for.
By placing an order with us, you acknowledge and agree to these shipping terms.